This policy explains how Soar (“Soar,” “we,” “us”) handles personal data through the CourtView mobile app, facility kiosks and systems, Reforge apps, and our related services (collectively, the “Service”). Soar operates from the United States. This policy applies worldwide; region-specific rights are described below.
1. Who we are
The Service is operated by Soar. Contact us about privacy at support@streamsoar.com.
2. Data we collect
CourtView account and facility access
- Phone number and account identifiers used for one-time code sign-in, account security, kiosk check-in, and facility membership.
- Profile data such as your display name and any account preferences you provide.
- Device and operational data such as app version, platform, request timing, IP address, network and device identifiers, service health, and error logs needed to operate and secure CourtView.
CourtView facility content
- Video recorded by facility cameras during Single Games, Matches, and Target Practice sessions. Video can depict players and other people on or near a court.
- Game and training facts such as facility, court, time, participants, teams, child Games within a Match, scores, serving state, officiating calls, Target Practice results, and recording readiness.
- Replay information identifying a selected time window within a Game recording, together with its replay media and thumbnail where available.
CourtView identifies participants only through phone-based check-in and the players selected on the facility kiosk. It does not use facility video to identify people.
Reforge capture and processing data
Reforge does not require an account, sign-in, phone number, or email. It processes only the capture data described below.
- Photos you capture during a 3D capture session. By default, these are transferred temporarily through our hosted services in the United States so your other device can download them. If you disable cross-device sync, photos travel only between devices you control on your local network.
- Reconstructed 3D models produced through on-device processing. With cross-device sync enabled, a model is briefly stored while it is delivered back to your device.
- Per-job identifiers such as a random job identifier, quality selection, and timestamps needed to match a capture to its result.
- Local-network discovery information used to connect your devices. It does not leave your local network.
We do not collect precise location, contacts, health or financial data, advertising identifiers, photos outside a Reforge capture, or audio outside facility-recorded video.
We receive data directly from you, from partner-facility cameras and CourtView systems, from the devices and apps you use, and from the service providers described below. We do not buy personal data from data brokers.
3. How we use data
- Authenticate accounts, secure the Service, and manage facility access.
- Check players in through the facility kiosk and operate the selected court session.
- Record, process, verify, store, and deliver authorized Single Game, Match, replay, and Target Practice content.
- Operate scoring, line calling, replay, recording, and facility health systems.
- Diagnose failures, support facilities and players, protect safety and service integrity, and improve CourtView.
- Use facility recordings and identity-free session facts to test, evaluate, and improve CourtView and related product systems.
- Transfer Reforge captures and deliver reconstructed models when sync is on.
- Comply with legal obligations and respond to support requests.
We do not sell personal data, use it for advertising, or share it for cross-context behavioral advertising. We do not use Reforge capture photos or reconstructed models to train machine-learning models.
4. Who receives data
- Partner facilities receive the operational access needed to run their courts and facility-owned recordings. Authorized participants can view ready Game and Match content in their accounts.
- Service providers support account authentication, hosted processing, private data and media storage, backups, protected network routing, app distribution, and operational logging. They process data only to provide those services and under their own applicable policies.
We may disclose data when required by valid legal process or when reasonably necessary to protect rights, safety, security, or property.
5. Retention
- CourtView account and profile identity: retained while the account is active. An accepted deletion request disables access and starts deletion immediately; final cleanup of cached identity on an offline facility system completes when that system reconnects.
- Facility recordings and replays: account deletion does not delete these facility-owned records. Current recording storage moves to long-term archival storage after 90 days and has no automatic deletion date. Soar and the facility may retain it for operations, support, safety, legal needs, and CourtView product and product development and improvement.
- Game, Match, and Target Practice facts: retained without an automatic deletion date. When an account is deleted, identity and access links are removed and roster/winner slots are anonymized.
- Facility-system working data: final Game recordings are removed from facility systems after verified hosted delivery. Local replay working copies are age- and size-limited. Cached account and display-name references are scrubbed when the facility system receives a deletion request.
- Reforge hosted copies: capture photos and reconstructed models are deleted within 30 days of upload, typically sooner after delivery. Data kept only on your devices remains until you delete it.
- Operational and deletion records: logs use bounded retention. A one-way deletion record can remain to prevent a deleted identity from being recreated by late traffic or a restored backup. Other logs are deleted or aggregated when they are no longer needed for security, diagnostics, legal obligations, or service operations.
6. Account deletion and your choices
In CourtView, open Profile → Account → Delete Account. The app records the request, disables access, and signs you out. You do not need to contact support. If you cannot access the app, use this account-deletion request link.
Deleting a CourtView account removes:
- account authentication credentials and active access;
- profile and private account data;
- phone number, name, account identifiers, facility memberships, and media-access links;
- cached account and display-name references on facility systems.
A facility system that is offline cannot be scrubbed until it reconnects. The deletion remains durably queued and completes that local step on reconnect. Facility recordings, replays, and identity-free Game/Match facts remain as described above. Removing the account link does not remove a person’s visual appearance from retained raw video.
You may also ask us to:
- access or correct personal data we hold about you;
- restrict or object to processing where applicable;
- provide portable account data where required by law;
- respond to any other privacy-right request.
Email support@streamsoar.com. We may need to verify your identity before acting. Reforge has no account; delete its sessions from the app or remove the app and local data from your devices.
California residents may have rights to know, access, correct, delete, and limit certain uses of personal information and to receive equal service when exercising those rights. We do not sell personal information or share it for cross-context behavioral advertising.
European Economic Area and UK residents may have rights to access, rectification, erasure, restriction, portability, objection, and complaint to a supervisory authority. Depending on the processing, our lawful bases are performance of a contract, legitimate interests in operating and improving the Service, consent where requested, and legal obligation.
7. Children
The Service is not directed to children under 13, and children under 13 may not create a CourtView account. A partner facility’s cameras may record a minor who is present on an active CourtView court. The facility and the minor’s parent or guardian are responsible for any notice or permission required before that participation. People between 13 and 18 should use the Service only with a parent or guardian’s permission. Contact us if you believe a child under 13 created an account or was recorded without appropriate permission.
8. Security
We use encryption in transit and at rest, restricted access, private storage, and operational monitoring. No transmission or storage system is perfectly secure, so we cannot guarantee absolute security.
9. International transfers
Our hosted services operate in the United States. If you use the Service elsewhere, your data may be transferred to and processed in the United States with safeguards required by applicable law.
10. Changes to this policy
We may update this policy. We will provide reasonable notice of material changes in the app, by email, or through the Service. The effective date above identifies the current version.