Support | Soar

Need help with the CourtView app, kiosk check-in at a partner facility, Reforge, or your Soar account? Email us and we’ll get back to you within two business days.

CourtView — common questions

I’m not receiving the sign-in code.

Check that you entered your phone number with the correct country code. Code delivery can take up to a minute on some carriers. If it still doesn’t arrive, email support@streamsoar.com with your phone number and we’ll investigate.

My Game, Match, or replay isn’t showing in the app.

Games, Matches, and replays normally appear after processing finishes. If it’s been more than 30 minutes, pull down to refresh. If it still isn’t there, email us with the venue name, court number, and approximate time of your session.

How do I delete my account?

In the CourtView app, open Profile → Account → Delete Account. Access is disabled and you are signed out immediately. Account identity is removed, and any cached identity on an offline facility system is removed when that system reconnects. Facility recordings and replays remain under the retention terms in our Privacy Policy.

The kiosk isn’t finding my account at check-in.

At the kiosk, check in with the phone number you signed up with (including the correct country code). If your account still isn’t found, you can sign up again at the kiosk, or email us with your name, phone number, and the facility name.

I’m a facility operator and need setup help.

Operators should reach out to info@streamsoar.com for venue-setup and installation support.

Reforge — common questions

My devices can’t find each other on the local network.

Make sure both devices are on the same Wi-Fi network, the Reforge companion app is running, and local-network access is allowed in your device settings. Some managed or guest networks block device discovery; if so, enable cross-device sync in Reforge settings.

A capture session looks wrong or is missing detail.

3D reconstruction quality depends on coverage and lighting. Try capturing more photos from a wider range of angles, in even diffuse lighting (avoid harsh shadows and reflective surfaces), and select a higher quality preset before reprocessing. Processing runs on your device, so no new upload is needed to re-run with different settings.

How do I keep capture data on my devices?

Turn off cross-device sync in Reforge settings. Capture photos and 3D models will then move only between your devices over your local network and will not reach our hosted services.

How do I delete a Reforge capture session?

Open the Reforge session library, select the session, and choose Delete. This removes the photos and any 3D model artifacts on your device. Hosted copies, if sync was used, are deleted within 30 days; see the Privacy Policy for the full retention schedule.