Need help with the CourtView app, kiosk check-in at a partner facility, or your Soar account? Email us and we’ll get back to you within two business days.
Support
We respond within 2 business days
Contact
support@streamsoar.com
Include your phone number (the one you signed in with) and a short description so we can
help faster.
Common questions
I’m not receiving the sign-in code.
Check that you entered your phone number with the correct country code. SMS delivery can
take up to a minute on some carriers. If it still doesn’t arrive, email
support@streamsoar.com with your phone
number and we’ll investigate.
My match or clip isn’t showing in the app.
Matches and clips normally appear within a few minutes of your session ending. If
it’s been more than 30 minutes, pull down to refresh. If it still isn’t
there, email us with the venue name, court number, and approximate time of your session.
How do I delete my account?
In the app: Profile → Settings → Delete Account. You’ll be signed out
immediately and your personal data (including any face embedding used for kiosk
check-in) is purged from our systems within 30 days.
Kiosk check-in didn’t recognize me.
Ask the facility operator to re-enroll your face from the admin dashboard. If that
doesn’t resolve it, email us with your name, phone number, and the facility name.
I’m a facility operator and need setup help.
Operators should reach out to
info@streamsoar.com for venue-setup and
installation support.