These Terms of Service (“Terms”) govern your use of the CourtView mobile app, the CourtView iPad kiosk at partner facilities, and our related back-end services (collectively, the “Service”) operated by Soar (“Soar,” “we,” “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who can use the Service
You must be at least 13 years old to use the Service. If you are between 13 and 18, you must have your parent or legal guardian’s permission. The Service is designed for members of CourtView partner facilities; some features require that you be a registered player at a partner venue.
2. Your account
We authenticate you using your phone number via SMS one-time password (OTP). You are responsible for keeping your phone number and device reasonably secure and for activity that happens under your account. If you believe your account has been used without your permission, contact us at support@streamsoar.com.
3. How the Service works
At partner CourtView facilities, cameras record match and training sessions on the courts you play on. You can check in at the facility’s iPad kiosk (using a short face-recognition preview, described in our Privacy Policy) or through the app. After your session, the Service delivers your match video, clips, and gameplay analytics to your account.
4. Your content
Match and training video captured at a partner facility, together with the clips and analytics derived from it, are collectively your “Content.” You keep ownership of your Content. By using the Service, you grant Soar a limited, worldwide, non-exclusive, royalty-free license to host, process, analyze, display, and deliver your Content to you (and to any other players you were in the same match with, for their own personal use) as part of operating the Service. This license ends when your Content is removed from the Service, except where retention is required for legitimate business or legal reasons described in the Privacy Policy.
5. Acceptable use
You agree not to:
- Use the Service to harass, threaten, or impersonate another person, or to check in or enroll with a face or phone number that is not yours.
- Reverse engineer, decompile, scrape, or probe the Service for security weaknesses outside of a coordinated disclosure process.
- Interfere with other players’ use of the Service or the operation of a partner facility.
- Upload, store, or transmit content that is unlawful, infringing, or violates the rights of another person, including privacy and publicity rights.
- Use the Service to develop a competing product or to train machine-learning models without our written permission.
6. Facility rules
Each partner facility may post its own rules about camera coverage, recording windows, clip sharing, and player conduct. Those rules apply to your use of the Service at that venue in addition to these Terms. If a conflict arises between a facility’s rules and these Terms with respect to your use of that facility, the facility’s rules govern on-premises behavior and these Terms govern your app account and data.
7. Biometric consent
If you use the iPad kiosk check-in, you explicitly consent to the capture and storage of a face embedding used solely to recognize you at future check-ins at that facility. The embedding is a mathematical representation, not a photograph, and is handled as described in Section 2 (“Biometric data”) of the Privacy Policy. You can revoke your consent at any time by using the in-app Delete Account flow or by emailing support@streamsoar.com.
8. Fees
The Service is currently provided without subscription fees to registered players at partner facilities. Your facility may charge you separately for court time, membership, or camera usage; those arrangements are between you and the facility, not Soar. If we introduce paid features in the future, we will update these Terms and make the pricing clear before you are charged.
9. Deleting your account
You can request deletion of your account from inside the app at any time. When you do, we will sign you out and record your request. We will process the deletion, including the removal of your account data and face embedding, within 30 days as described in the Privacy Policy. Match video shared with other players may remain available to those players as part of their own accounts even after your account is deleted.
10. Availability and changes
We work hard to keep the Service running, but we do not guarantee that it will always be available or error-free. We may add, change, or remove features, and we may suspend or stop the Service at a particular facility if we stop working with that facility. We will give reasonable advance notice of material changes when we can.
11. Third-party services
The Service relies on third parties, including Google Cloud Platform (for authentication, cloud storage, and diagnostics) and the Apple App Store and Google Play Store (for app distribution). Your use of those services is also subject to their own terms. We do not control and are not responsible for third-party services.
12. Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Soar disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or free of errors, or that any specific clip, analytic, or match video will be captured or retained.
13. Limitation of liability
To the fullest extent permitted by law, Soar and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising out of or in connection with the Service. Our total liability to you for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim (which for most users will be zero).
14. Indemnification
You agree to defend and hold Soar harmless from any claim by a third party arising out of your misuse of the Service, your Content, or your violation of these Terms, including reasonable attorneys’ fees.
15. Termination
You can stop using the Service and request account deletion at any time. We can suspend or terminate your access to the Service if you violate these Terms, if a partner facility revokes your membership, or if we are required to by law. Sections that by their nature should survive (including Sections 4, 12, 13, 14, and 16) will survive termination.
16. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Any dispute between you and Soar that cannot be resolved informally will be resolved in the state or federal courts located in Delaware, and you and Soar consent to the jurisdiction of those courts.
17. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will give reasonable advance notice in the app or by email. The “Effective” date at the top of this page will always reflect the current version. Continued use of the Service after the effective date means you accept the updated Terms.